Privacy Policy

1. Introduction

znow ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you use the znow mobile application in compliance with Apple App Store Guidelines and Google Play User Data Policies.

2. Information We Collect

We collect the following types of information to provide and improve our service:

• Personal Identifiers: Mobile phone number, full name provided during registration or login.

• Precise & Approximate Location Data: GPS coordinates, street address, city, and state collected to calculate delivery coverage, estimate delivery time, and dispatch orders.

• Order & Transaction History: Items purchased, order preferences, delivery timestamps.

3. How We Use Your Information

Your data is strictly utilized for the following legitimate purposes:

• Authenticating user accounts via phone verification.

• Fulfilling and delivering beverage and food orders to your location.

• Sending transaction alerts and customer support communications.

• Preventing fraud, abuse, and illegal activity.

4. Data Sharing & Third Parties

We do NOT sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with trusted infrastructure providers (such as Supabase cloud databases and maps geocoding APIs) solely to process your orders under strict data protection agreements.

5. Data Security & Retention

We implement industry-standard encryption protocols (SSL/TLS) to secure data in transit and at rest. Personal information is retained only as long as necessary to fulfill order commitments and maintain compliance with legal requirements.

6. Your Rights & Account Deletion

You have full control over your data. In accordance with Apple App Store Guideline 5.1.1(v) and Google Play policy, you can request account deletion and erasure of your personal data directly in the Profile settings tab or by contacting our support team at ..

7. Children's Privacy

znow does not knowingly collect or solicit personal information from children under the age of 13. If we discover data collected from a child under 13, we will promptly delete it.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Data Protection team at:

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